TERMS AND CONDITIONS
These Terms and Conditions apply to all bookings, courses, tours, coaching sessions, retail purchases, and vouchers provided by Kayak-King Pembrokeshire Limited and Sea Kayak Academy (referred to as “we”, “us”, or “our”).
By making a booking or purchase, you confirm that you have read, understood, and agree to these Terms and Conditions.
1. Definitions
Customer: Any individual or group making a booking or purchase with us.
Tour / Course / Activity: Any guided kayaking trip, instructional course, coaching session, or related activity provided by us.
Booking: A confirmed reservation for an activity, product, or voucher.
2. Bookings & Payment
A booking is confirmed once full payment has been received and we have issued written confirmation.
Payment may be made by debit card, credit card, or bank transfer where offered.
Making payment constitutes acceptance of these Terms and Conditions.
Prices are shown in GBP (£) and include VAT where applicable.
3. Changes by the Customer
Requests to amend a booking must be made as soon as possible.
Changes to dates, activities, or group size must be agreed in advance.
If a change increases the price, the difference must be paid at the time of the change.
If a change reduces the price, no partial refund will be given.
We will accommodate changes where reasonably possible but cannot guarantee availability.
4. Cancellation by the Customer (60-Day Policy)
More than 60 days before the activity
You may receive a 50% refund, or
Request a date transfer, subject to availability.
60 days or fewer before the activity
No refund will be issued.
Date transfers are normally not available within this period.
Non-attendance
No refunds are given for non-attendance for any reason, including illness, injury, personal circumstances, or travel disruption.
Exceptional circumstances
In cases of serious illness, bereavement, or other major unforeseen events, we may offer a discretionary credit or date transfer. Supporting information may be requested.
We strongly recommend appropriate travel or activity cancellation insurance.
5. Cancellation or Changes by Us
We reserve the right to cancel or amend an activity due to:
Unsafe weather or sea conditions
Insufficient bookings
Staff illness or unavailability
Operational or logistical reasons
Other unforeseen circumstances
If we cancel an activity due to unsafe or unsuitable weather or sea conditions, customers may choose either:
a full refund, or
a credit for the full value of the booking, or
a transfer to an alternative date, subject to availability.
The decision to cancel due to weather or conditions rests solely with the coach or guide and is final.
We are not responsible for costs incurred outside the booking, such as travel, accommodation, or other expenses.
6. Weather & Sea Conditions
Kayaking takes place in a dynamic natural environment.
Many sessions run in varied weather, but safety is always the priority.
If we cancel an activity due to unsafe or unsuitable weather or sea conditions, customers may choose either:
a full refund, or
a credit for the full value of the booking, or
a transfer to an alternative date, subject to availability.
The decision to cancel due to weather or conditions rests solely with the coach or guide and is final.
7. Fitness, Medical Disclosure & Risk
No prior kayaking experience is required unless stated, but a reasonable level of physical fitness is necessary.
Customers must disclose any medical conditions, injuries, or medications that may affect participation.
We reserve the right to refuse participation if a condition presents a safety concern.
Activities may take place in remote coastal environments, where evacuation may be delayed.
Participation is at your own risk once fitness and suitability are confirmed.
We welcome participants with disabilities — please contact us in advance to discuss requirements.
8. Safety, Instruction & Conduct
All participants must follow the instructions of the coach or guide at all times.
Failure to follow instructions may result in removal from the activity without refund.
Group activities involve mixed abilities; cooperation and reasonable behaviour are expected.
9. Personal Belongings
We accept no responsibility for loss or damage to personal belongings, including but not limited to:
Phones
Keys
Clothing
Vehicles
Valuables
Items left in vehicles or facilities are left entirely at the customer’s own risk.
10. Children & Minors
Minimum ages vary by activity.
A parent or guardian must complete consent forms for under-18s.
Adults remain responsible for minors before, during, and after sessions unless under direct instruction.
Disruptive or unsafe behaviour may result in exclusion without refund.
Any damage caused by minors is the responsibility of the supervising adult.
11. Behaviour, Alcohol & Drugs
Aggressive, abusive, or unsafe behaviour will not be tolerated and may result in exclusion without refund.
Customers must not be under the influence of alcohol or drugs.
We reserve the right to refuse participation where impairment is suspected.
12. Gift Vouchers
Gift vouchers are valid for 12 months unless otherwise stated.
Vouchers may be extended once for an additional 12 months for a £20 fee (plus any applicable price increase).
Vouchers cannot be extended after expiry.
All bookings using vouchers are subject to availability and conditions.
Vouchers cannot be exchanged for cash.
13. Equipment Use & Damage
We supply well-maintained equipment suitable for the activity.
Customers must use equipment as instructed and report any damage immediately.
Damage caused by negligence, misuse, or reckless behaviour may be charged for repair or replacement.
14. Insurance & Liability
We hold public liability insurance up to £5 million.
Our activities do not include personal accident, travel, or cancellation insurance.
Nothing in these Terms limits liability for death or personal injury caused by negligence.
15. Photography & Media
We may take photographs or video during activities for marketing or promotional purposes.
If you do not wish to be photographed or filmed, please inform your guide before the activity begins.
16. Data Protection & Privacy
Personal data is processed for booking administration, safety, insurance, and legal purposes.
Payment details are processed securely by third-party providers; we do not store full card details.
We do not sell or trade customer data.
Customers may request access, correction, or deletion of their data unless legal obligations require retention.
17. Retail Shop – Refunds & Returns
(This section applies to physical retail items only, not tours or courses.)
Returns are accepted within 14 days if items are unused, in original packaging, and in resellable condition.
Faulty or incorrect items will be replaced or refunded in line with UK consumer law.
Hygiene-sensitive items (including used PPE) are non-returnable.
18. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
If any provision is deemed unenforceable, the remaining provisions shall remain in full force and effect.
Last updated: January 2026